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Journal of Industrial and Systems Engineering، جلد ۲، شماره ۲، صفحات ۹۷-۱۱۳
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| عنوان فارسی |
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| چکیده فارسی مقاله |
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| کلیدواژه‌های فارسی مقاله |
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| عنوان انگلیسی |
Predicting Customer-Expectation-Based Warranty Cost for Smaller-the- Better and Larger-the-Better Performance Characteristics |
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| چکیده انگلیسی مقاله |
The quality loss function assumes a fixed target and only accounts for immediate issues within manufacturing facilities whereas warranty loss occurs during customer use. Based on the two independent variables, product performance and consumers’ expectation, a methodology to predict the probability of customer complaint is presented in this paper. The formulation presented will serve as a basic model for predicting warranty loss for larger-the-better and smaller-the-better characteristics which is dependent on both product performance and customer expectation. As an example, warranty cost is estimated for automotive disc brakes to demonstrate the methodology for the smaller-the-better case. Another example of solar panels is considered for demonstrating the prediction of warranty loss for the larger-the-better characteristic. |
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| کلیدواژه‌های انگلیسی مقاله |
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| نویسندگان مقاله |
naresh k شارما | naresh k
missouri university of science and technology, rolla, missouri 65409 usa
دیوید drain |
missouri university of science and technology, rolla, missouri 65409 usa
الیزابت a cudney | elizabeth a
missouri university of science and technology, rolla, missouri 65409 usa
kenneth m ragsdell | kenneth m
missouri university of science and technology, rolla, missouri 65409 usa
کیومرث پریانی |
lawrence technological university, michigan, 48075 usa
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| نشانی اینترنتی |
http://www.jise.ir/article_3971_b827460fa9849b0ec5a44c795c778de4.pdf |
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| زبان مقاله منتشر شده |
en |
| موضوعات مقاله منتشر شده |
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