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Health Education and Health Promotion، جلد ۱، شماره ۱، صفحات ۱۳-۲۰
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| عنوان فارسی |
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| چکیده فارسی مقاله |
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| کلیدواژه‌های فارسی مقاله |
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| عنوان انگلیسی |
Validity and Reliability of the Najmiyeh Outpatients Satisfaction Questionnaire |
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| چکیده انگلیسی مقاله |
Aims: Evaluation of Patient Satisfaction (PS) is one of the most essential factors in improving the quality of healthcare systems. The aim of this study is to determine the norms and to evaluate the validity and reliability of the Najmiyeh Outpatients Satisfaction Questionnaire (NOSQ). Methods and Materials: This study has been conducted on 240 outpatients in Najmiyeh subspecialty hospital (Tehran-Iran) in 2011. They were selected using the proportional simple random sampling method. Following the confirmation of the content validity, we considered the construct validity and reliability applying Confirmatory Factor Analysis (CFA) and Explanatory Factor Analysis (EFA) and Cronbach's Alpha. Also, SPSS and AMOS version 18 were used for data analysis. Findings: The sample population consisted of 240 subjects, including 132 females (55.1%) and 108 males (44.9%). The EFA reported three important factors in this regard, with a variance of 54% and Kaiser-Meyer-Olkin index of 0.82, all approved by the CFA (RMSEA= 0.04, CFI= 0.96). The outpatients' satisfaction factors were: “hospital information system, treatment and conditions”. The reliability of the questionnaire was reported at %71 based on the Cronbach's alpha. Conclusions: Both validity and the reliability indexes of the NOSQ have been reported at a desirable level; therefore it can be used as a valid and reliable instrument to measure the outpatients' satisfaction. |
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| کلیدواژه‌های انگلیسی مقاله |
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| نویسندگان مقاله |
محمد غلامی فشارکی | gholami fesharaki
faculty of medical sciences, tarbiat modares university, tehran, iran
سازمان اصلی تایید شده: دانشگاه تربیت مدرس (Tarbiat modares university)
محمد جواد جمالی | mohammad javad
baqiyatallah university of medical sciences, najmie subspecialty hospital, tehran, iran
سازمان اصلی تایید شده: دانشگاه تربیت مدرس (Tarbiat modares university)
فاطمه رحمتی نجارکلایی | rahmati najarkolaei
health research center, baqiyatallah university of medical sciences, tehran, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی بقیه الله (Baqiyatallah university of medical sciences)
معصومه محمدیان |
baqiyatallah university of medical sciences , najmie subspecialty hospital, tehran, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی بقیه الله (Baqiyatallah university of medical sciences)
مهدی حبیبی |
iran helal institute of applied science amp; technology, tehran, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی بقیه الله (Baqiyatallah university of medical sciences)
زهره آقامیری |
baqiyatallah university of medical sciences, najmie subspecialty hospital, tehran, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی بقیه الله (Baqiyatallah university of medical sciences)
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| نشانی اینترنتی |
http://hehp.modares.ac.ir/article_561_3929d27a7069816c5086b8e192d7719c.pdf |
| فایل مقاله |
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| کد مقاله (doi) |
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| زبان مقاله منتشر شده |
en |
| موضوعات مقاله منتشر شده |
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| نوع مقاله منتشر شده |
1 |
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